Last Updated: January 15, 2026

1. Introduction

ZOMO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing platform and services.

2. Information We Collect

Personal Information

We collect personal information you provide to us, including:

Full name, email address, and phone number
Home address and location data
Payment information (processed securely through third-party payment processors)
Government-issued identification (for driver verification)
Ride history and preferences

Automatically Collected Information

When you use our platform, we automatically collect:

Device information (IP address, browser type, operating system)
Location data (with your permission)
Usage data (pages visited, time spent, interactions)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for various purposes, including:

Providing and maintaining our ride-hailing services
Processing transactions and payments
Verifying driver identities and credentials
Improving our services and user experience
Communicating with you about bookings, updates, and promotions
Ensuring safety and security on our platform
Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security audits.

5. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in delivering our services (payment processors, map providers)
Drivers to facilitate ride bookings (limited to trip-related information)
Law enforcement or regulatory authorities when required by law
With your explicit consent

6. Your Rights

You have rights regarding your personal information, including:

Access to your data
Correction of inaccurate data
Deletion of your data (subject to legal obligations)
Restriction or objection to processing
Data portability
Withdrawing consent

To exercise these rights, please contact us at info@zomodrive.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertisements. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our platform or via email. Please review this policy periodically for updates.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ZOMO Support Team
Email: info@zomodrive.com
Phone: +92 320 4882828
Address: Lahore, Pakistan

Last Updated: January 15, 2026